THERE MAY STILL BE DELAYS IN SOME AREAS DUE TO COVID YOUR POSTMAN WILL BE SIGNING FOR YOUR PARCEL AND WILL LEAVE IT OUTSIDE YOUR FRONT DOOR.
Placing an order
When placing an order with us, at the time of purchase we believe that all information regarding the products are correct. We aim to give a very accurate description of all items and realistic images relating to the products. All our products are handmade in small batches, so colours and sparkles can vary slightly from batch to batch, and colours in photographs can vary to real life, this will not alter the strength of the fragrance in anyway. When placing your order please double check you are purchasing the correct items. When entering your personal details please make sure these are all correct to avoid delays in your order process. If you have made an error, once you have completed your purchase please contact us as soon as possible by emailing firstname.lastname@example.org . We aim to process your order between 1-5 working days, and once you have placed your order and we have received your payment you will get an email confirmation to confirm your purchase and shipping address. Please check your junk folder if you haven't received an email.
Using our products
By accepting our terms & conditions you are agreeing to read all our product instructions and warning labels on our website and on the products & info cards included before use. We will not be liable for any damage to any property, cars, surfaces, flooring fabrics etc as we recommend you change and refill our products over the sink or with paper towels and or protective matt underneath them at all times, whilst also keeping all pets and children away from raw material. We will not be liable for any burner overfilled and spilled as we recommend you use one melt at a time only add another if you feel there is enough room. The melted wax will be very hot so do not attempt to move burner whilst wax is burning, we are not held responsible for any burns, spillages or surface damage from the melted wax. All allergen and ingredients are listed on each product page and on products themselves. It is your responsibility to read and assess and if needed get medical advice for using our products within your home, work etc. Whilst also taking into account any health condition, if you are pregnant or breast feeding or anyone else that lives or is visiting and any animals you may own or be looking after.
What is CLP? The CLP Regulation (for "Classification, Labelling and Packaging") is a European Union regulation from 2008, which aligns the European Union system of classification, labelling and packaging of chemical substances and mixtures to the Globally Harmonised System (GHS). We are fully CLP complaint and all our products are sent out with the appropriate warning labels. You should read all labels carefully before use of our products and keep for future reference if needed. These are very important and should a reaction or oral consumption of products occur, then the appropriate medical professional can give the correct treatment by referring to the CLP label. All allergen and ingredients are now listed on each products description page. Our contact details are displayed on each label and are as follows, Address 479c Gander Green Lane, Sutton, Surrey, SM3 9RA Telephone 07713057635.
Sign up as a customer
When you make a purchase from us, we will give you the option to sign up as a customer. This will enable you to make further purchases from us, without the hassle of having to type in all your details each time you make a purchase. Your account will remember your addresses and card details and therefore you will have a quicker checkout experience. By agreeing to sign up as a customer with us you are agreeing to us sending you emails from time to time with promotions and new products. If you wish to unsubscribe as a customer at any time, please email us at email@example.com. Please note your account will be strictly for your own private use, secured with a password created by you, and only you will have access to your account details.
Email marketing By subscribing to SCENTED-LONDON email subscription you agree to receive automated marketing emails from us about our products, services, offers, promotions & abandoned carts at the email address you provided when you subscribed. Email frequency is recurring and consent is not a condition of purchase. You may unsubscribe at any time by selecting the unsubscribe link provided in every email from us once unsubscribed you will no longer receive emails marketing from us.
Text message marketingWe are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.
Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with office at Sofia, Bulgaria, EU”. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
Payment All purchases will require payment before delivery. All payment options will be displayed at checkout and will include credit/debit card or PayPal. If payment fails, your order will not be processed. We do not have access to or are able to store any of your card details. We have safeguarding measures in place with our payment gateways for protecting your information within your account.
Voucher codes are issued by SCENTED-LONDON for offers and promotions. They can be found on our website, social media pages and will occasionally be sent out with your items. Please enter the voucher code before completing your purchase as we cannot add it on once payment has been received. We have the right to cancel any order abusing the use of our voucher codes and we have the right to withdraw any voucher codes at anytime without notice.
Right of withdrawal
You have the right to cancel your purchase. Please contact us as soon as possible, within 24 hours as we aim to dispatch our products as soon possible, and some products are made to order. Please note that if your products have already been dispatched, and then you wish to cancel, your cancellation will have to be processed as a return and we may not be able to refund the postage cost if already sent to you.
All purchases are processed as soon as possible after your order is received, but as our items are handmade, please expect at the most 1-5 days before your order is dispatched. Orders received on Fridays, over a weekend or public holidays will be processed the next working day
PLEASE MAKE SURE YOU ENTER THE CORRECT SHIPPING DETAILS WE WILL NOT BE HELD RESPONSIBLE FOR ITEMS SENT TO AN INCORRECT ADDRESS.
All shipping now sent via signed for
Royal mail £2.90 sent by 2nd class signed for ( up to 4 packs of small wax melts or up to large packs) 2-3 day delivery aim.
Royal Mail £4.10 sent by 2nd Class Signed for ( all products above 4 packs of small wax melts) 2- 3 day delivery aim.
Upon receipt of your parcel a signature will be needed as proof of delivery, which is then uploaded on the tracking info on the royal mail website, this is only updated once delivery is attempted no other tracking is available. If you haven't received your parcel within 2 weeks please give us an email: firstname.lastname@example.org and we will look into it for you. Please note we can track the signature as proof that you have accepted the parcel, we CANNOT track the parcel door to door. We will always be able to send you postage proof that we sent your parcel. We do not currently deliver to anywhere outside of the UK.
All items can be returned for a refund within 14 days, if you wish to return any item it must be unused in original packaging & in perfect condition we have the right to refuse a refund for anything returned not in perfect condition or only agree a part refund. At this time we cannot offer exchanges only refunds.
All items are properly tested, and quality checked before dispatch, however if you are not 100% satisfied with any of our items or feel they are faulty contact us to discuss this within 30 days and a refund or exchange will be issued if we find them to be faulty. If for some reason your purchase arrives broken or has been slightly damaged in transit, this will not affect the way the product works once melted down to a liquid, however you are more then welcome to contact us if this happens. To enquire about a return please email: email@example.com. In your email please give us: Your order number, details of the items purchased, your name and postal address and reason for return. In addition, we may ask for photographic evidence. Please be aware that depending on the reason for the return, you may be responsible for returns postage. We will only pay return postage of up to £3.99 for any item that is agreed by us as faulty.
By reading this statement you are agreeing to our terms and conditions and are happy to proceed with your purchase. If you have any questions regarding our terms and conditions please contact us by email at: firstname.lastname@example.org
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