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Privacy Policy

Privacy Policy

Our privacy policy states how SCENTED- LONDON will use and protect any personal information that you give to us through the use of our website, from signing up to any newsletter or purchasing any of our products.

SCENTED-LONDON will ask you to provide us with certain information for the purchasing of our goods. We can assure you that any information provided is strictly to identify you as a customer and to process the payment and shipping of your order. We will only use this information in accordance with our privacy policy. SCENTED-LONDON might make slight changes to this policy from time to time by updating the information on this page, so please read this page before each purchase to ensure you are aware and happy to complete any new orders.

Information we will ask from you:

  1. First name
  2. Surname
  3. Address billing & shipping
  4. Email address
  5. Age group
  6. Interests related to our products
  7. Telephone number

We collect this information to provide you with the best possible service. We use this information to keep records of all our customer purchases, refunds and enquiries. We may also use this information to improve our service/products, conduct surveys and to send out offers to our customers.

Sign up as a customer

When you make a purchase from us, we will give you the option to sign up as a customer. This will enable you to make further purchases from us, without the hassle of having to type in all your details each time you make a purchase. Your account will remember your addresses and card details and therefore you will have a quicker checkout experience. By agreeing to sign up as a customer with us you are agreeing to us sending you emails from time to time with promotions and new products. If you wish to unsubscribe as a customer at any time, please email us at scented-london@outlook.com. Please note your account will be strictly for your own private use, secured with a password created by you, and only you will have access to your account details.

 Control your information

Where applicable, you may be able to restrict the information you give us by ticking the “I do not consent” boxes provided however please be aware this may affect us being able to complete your order. If previously you have agreed to something, and now wish not to, or believe any information we have about you to be incorrect, please email us at scented-london@outlook.com. We do not sell or lease any of your information to third parties unless we are required to by law.

Email marketing

By subscribing to SCENTED-LONDON email subscription you agree to receive automated marketing emails from us about our products, services, offers, promotions & abandoned carts at the email address you provided when you subscribed. Email frequency is recurring and consent is not a condition of purchase. You may unsubscribe at any time by selecting the unsubscribe link provided in every email from us once unsubscribed you will no longer receive emails marketing from us. 

Text message marketing

We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.
Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with office at Sofia, Bulgaria, EU”. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.
If you wish to unsubscribe from receiving text marketing messages and notifications  use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
 You can also contact us for more information. If you wish to opt out please follow the procedures above.

 

Security

WE DO NOT STORE CREDIT/DEBIT CARD DETAILS NEITHER DO WE SHARE ANY PERSONAL DETAILS WITH ANY THIRD PARTIES. We are 100% committed to keeping the information you give us completely secure and can ensure you that we have safeguarding procedures in place.

Cookies

www.scented-london.co.uk uses cookies by continuing to use our services you agree to the use of cookies.

What are cookies? A cookie is a file downloaded on to your computer’s hard drive. Once the cookie is downloaded on to your computer which is done by agreeing to the cookies policy at first point of contact with our website. It creates files which stores all your searches within our store, therefore visiting our store again will recognise what you looked at last time which and will remember your likes and dislikes etc. In no way can we get into or get the information your computer has gathered by these cookies other than what you choose to share with us. Please make sure when using a public computer that you sign out from you account as we have no control over what is left on any public computers not signed out.

Copyright

WE OWN THE COPYRIGHT TO ALL OF OUR IMAGES TAKEN BY OURSELVES THE APPROPRIATE ACTION WILL BE TAKEN FOR ANYONE USING OUR IMAGES WITHOUT OUR PERMISSION!

 

Scent disclaimer

Our scents simply just smell similar to many well known/ designer brands, we are in no way claiming they are the same and are not to be confused with the originals. Trademarks & copyrights of the originals are owned by the designers and/or the manufactures we have no affiliations with these brands.